A restriction in the main building drain or private sewer can affect toilets, tubs and floor drains together. Record which fixture is lowest, whether the problem follows heavy household use and how earlier blockages were cleared. These details help choose the investigation, but they do not prove roots or pipe damage. Confirm whether the property uses a public sewer connection or a septic system because the downstream checks differ.
Access through a suitable cleanout can affect the method and the extent of cleaning. Ask what length or section is included, how drainage will be checked and when a camera inspection is appropriate. Greenville city guidance assigns maintenance of the private lateral, including its connection to the main, to the property owner for its wastewater system. Confirm the actual provider and boundary for the address; the same rule should not be assumed for every nearby town.
For a Greenville-area enquiry, call (323) 916-2854 with the full address and symptoms. Confirm the requested service, assessment charge, current coverage and appointment options. Read about sewer camera inspection or find your nearby community.
Check the private and public sewer boundary
For MetroConnects customers, its published guidance describes the private lateral between the house and the public right-of-way, with the provider maintaining the public portion. That differs from the City of Greenville wording for its own wastewater system. Confirm the actual provider and boundary before authorizing private sewer work. See [MetroConnects lateral guidance](https://metroconnects.org/understanding-your-lateral/).
For a recurring private-line problem, keep the footage and ask whether camera inspection, cast iron replacement or another repair assessment fits the findings.
How it works
- 1
Describe the affected system
Multiple-fixture pattern. Provide the property address and observed symptoms.
- 2
Review the findings
Discuss cleanout and cleaning extent and the available method before approving work.
- 3
Agree on the complete scope
Confirm price, availability, access, completion checks and any restoration responsibilities.
Pricing
Ask about the assessment fee, access, equipment, repair materials and completion checks. Confirm the full price and any cleanup or surface-restoration exclusions before approving work.